Quintiles, today announced the official opening of its new Global
Information Technology (IT) Service Operations Center
in Bangalore, India.
The Service
Operations Center
provides intelligent monitoring, control and triage of system events across
Quintiles’ technology cloud – its shared, managed and secure computing
environment. The Service
Operations Center
underpins clinical research and commercialization operations for many of the
world’s leading biopharmaceutical organizations.
“We are delighted to bring our state-of-the-art global
technology operations center online, a first in our industry,” said
Richard Thomas, Chief Information Officer, Quintiles. “The center
proactively identifies and resolves issues before business operations are ever impacted, anytime, anywhere.”
The opening ceremony was held at the Quintiles Bangalore campus
in India.
Remarks were provided by guests of honor, Ashok Kumar.C.M, Principal
Secretary-IT, Government of Karnataka, India;
Dr. Ferzaan Engineer, CEO, Quintiles India; and Naz Haji, Senior Vice
President, Quintiles IT.
Haji said: “Our ability to manage and monitor the
comprehensive array of IT systems in the Quintiles cloud – whether they are
internal, provided by our customers, or through partners – allows us to support
our customers at the critical foundational level mitigating operational risk in
the New Health landscape.
“By keeping the data flowing and systems running
without interruption, the Service
Operations Center
is the invisible guardian behind the work that Quintiles undertakes around the
world,” he concluded.
Quintiles holds both ISO 20000 service management
certification for the Service
Operations Center
and ISO 27001 security certification for its core data centers.
